Little monsters
This is a little turn from my usual Posterous content, but it's hit home a lot lately. A friend tweeted this this morning, and it was indeed a scary way to start the day:
Unemployment is high, which means a couple of things. You have a lot of potential users who need your service. But, there are fewer opportunities for those people to find on your site. So what do you do when there are too many customers looking for too few products? You need to make it the best damn experience those people have ever had.
You've already built a monster, please don't feed it anymore.